Why Is Diversity and Inclusion Important in the Workplace


Are you interested in creating a workplace that values and respects the uniqueness of every individual? Wondering why diversity and inclusion are essential in the workplace? Well, you're in the right place. Let's explore the many benefits of fostering diversity and inclusion in your organization. As the world becomes increasingly interconnected, understanding and embracing diversity is vital for your business' success.

You may have questions about what diversity and inclusion mean and how they can positively impact your workplace. Stick around, and you'll find out everything you need to know to create a more inclusive and diverse environment. Let's dive in and discover the power of diversity and inclusion in the workplace together.

What is Diversity and Inclusion?

Diversity in the workplace refers to the variety of differences among people in an organization. This can include race, ethnicity, gender, age, religion, sexual orientation, and more. Inclusion, on the other hand, is about creating a supportive and respectful environment that embraces these differences. It’s not just about having diverse employees, but also making sure that everyone feels valued and included.

As Melinda Gates said, "Diversity is being invited to the party. Inclusion is being asked to dance."

Benefits of a Diverse Workplace

Having a diverse workplace has a multitude of benefits that can positively impact your organization. Not only does it create a more inclusive environment, but it also leads to improved decision-making, creativity, and innovation.

Research shows that diverse teams make better decisions up to 87% of the time, and are more likely to outperform non-diverse teams. As Julie Sweet, CEO of Accenture, puts it, "Diversity makes us smarter and stronger."

Diverse teams can bring a variety of perspectives, ideas, and experiences to the table, which can lead to more creativity and innovation. This can help your organization to stay competitive in the ever-evolving business landscape. As Yousef Al-Benyan, CEO of SABIC, says, "When you have a diverse workforce, you create a more inclusive and dynamic culture which drives innovation."

Furthermore, a diverse workplace can help in attracting and retaining top talent. Many job seekers actively seek out organizations that prioritize diversity and inclusion. By embracing diversity, you can make your organization more appealing to a wider pool of candidates. According to Mellody Hobson, Co-CEO of Ariel Investments, "If you do not look like the world, the world will pass you by. Embracing diversity and making it part of your DNA is the best strategy for long-term success."

Ultimately, a diverse workplace can lead to better decision-making, improved creativity, and a more talented workforce, all of which contribute to the overall success of your business.

five human hands on brown surface
Photo by Clay Banks on Unsplash

Improving Creativity and Innovation

Diversity and inclusion in the workplace can significantly improve creativity and innovation. When you bring together individuals from different backgrounds, experiences, and perspectives, you create a breeding ground for new ideas and solutions.

According to Kenji Yoshino, Chief Justice Earl Warren Professor of Constitutional Law at NYU School of Law, "Diversity is not about how we differ. Diversity is about embracing one another's uniqueness."

When your team is diverse, team members are more likely to challenge each other's ideas and come up with innovative solutions to problems. This is because each person brings their own unique viewpoint to the table, which can lead to more creative brainstorming sessions and better problem-solving.

In a diverse workplace, employees are also more likely to feel comfortable expressing their ideas and opinions. This can lead to a more open and collaborative work environment, where everyone is encouraged to contribute their thoughts and think outside the box.

Furthermore, a study by the Boston Consulting Group found that companies with more diverse management teams have 19% higher revenues due to innovation. This shows how diversity and inclusion can directly impact a company's bottom line by fostering a more innovative and creative work environment.

So, by embracing diversity and fostering an inclusive workplace, you can unleash the full potential of your team and drive innovation and creativity in your organization.

Attracting and Retaining Talent

Having a diverse and inclusive workplace is essential for attracting and retaining top talent. When employees see that a company values diversity and inclusion, they are more likely to want to work there. Research has shown that 67% of job seekers consider diversity an important factor when considering job offers. By actively promoting diversity and inclusion, you can make your company more appealing to a wider range of candidates.

Furthermore, once you have attracted top talent, a diverse and inclusive workplace will help you retain them. Employees are more likely to stay with a company where they feel valued and included. In fact, a study by Deloitte found that 83% of millennials are actively engaged when they believe their organization fosters an inclusive culture.

By creating a workplace where employees from all backgrounds feel welcomed and supported, you can build a strong and loyal team. This not only leads to a more positive work environment but can also have a significant impact on your company's success.

Offering a welcoming and inclusive workplace can help you attract and retain a team of diverse and talented individuals, who contribute different perspectives and ideas. This, in turn, can lead to improved innovation, better decision-making, and ultimately drive the success of your business.

selective focus photography of jolly woman using peace hand gesture
Photo by Brooke Cagle on Unsplash

Better Understanding and Serving Customers

When your team is diverse, they bring with them a wide range of perspectives, experiences, and insights. This can help your company better understand and serve a diverse customer base. You: "Customers are at the heart of every business, and to understand them better, we need a diverse team that can relate to and connect with them on different levels."

By having a workforce that mirrors the diversity of your customer base, you can develop products and services that truly meet their needs. This can lead to higher customer satisfaction and loyalty. As Mellody Hobson, Co-CEO of Ariel Investments, puts it, "Diversity is not just a numbers game. It's about making sure that you have a team that can truly understand and meet the needs of a diverse customer base".

Furthermore, having a diverse team can help your company anticipate and respond to changes in customer preferences and market trends. You: "With different perspectives and cultural insights, we can adapt faster to changes in the market and offer innovative solutions that resonate with our customers."

Creating a Fair and Respectful Environment

When you strive for diversity and inclusion in the workplace, you are not only embracing the differences among your employees but also fostering a fair and respectful environment for everyone. This is crucial for creating a positive work culture where individuals feel valued and respected for who they are, irrespective of their background or identity.

Promoting Equality and Respect

By embracing diversity and inclusion, you are actively demonstrating your commitment to equality and fairness in the workplace. This sends a powerful message to your employees that they are valued and respected, regardless of their differences. As Sara Taylor, author of "Filter Shift", puts it, "Creating a fair and respectful environment is not just about policies and procedures; it's about creating a culture where everyone feels they belong and are treated with respect."

Minimizing Discrimination

When diversity and inclusion are prioritized in the workplace, it helps minimize instances of discrimination and bias. Employees feel more comfortable speaking up about issues they face, and they are more likely to report any discriminatory behavior. This proactive approach to addressing discrimination helps in creating a safer and more respectful environment for everyone.

Encouraging Collaboration and Teamwork

A fair and respectful environment fosters collaboration and teamwork among employees. People are more willing to share their perspectives, ideas, and experiences when they feel valued and respected. This leads to better communication and understanding among team members, ultimately contributing to a more harmonious and productive work environment.

Business Success and Profitability

Diversity and inclusion in the workplace have a direct impact on the success and profitability of a company. When a company promotes a culture of diversity and inclusion, it can lead to better financial performance. According to a study by McKinsey & Company, companies in the top quartile for racial and ethnic diversity are 35% more likely to have financial returns above their respective national industry medians. This indicates that diversity is not just a moral imperative, but also a business one.

The diverse perspectives and experiences brought by a diverse workforce can lead to better decision-making and problem-solving, ultimately contributing to the bottom line of the company. As the CEO of Accenture, Julie Sweet, put it: "In an era of pervasive disruption, diversity and inclusion are critical because they allow companies to respond effectively to shifts in the market, adapt to unexpected challenges, and innovate in ways that would be impossible without a truly diverse team".

Having a diverse workforce also helps in understanding and catering to a diverse customer base. By having employees who reflect the demographic diversity of their customers, companies can better understand their needs and preferences. Mellody Hobson, Co-CEO of Ariel Investments, emphasized this point by stating, "Having a diverse workforce is not just a nice thing to have - it is imperative to any company feeling the pulse of their customers and remaining relevant and competitive in a changing marketplace".

In conclusion, promoting diversity and inclusion in the workplace is not just the right thing to do, but it also makes good business sense. Embracing diversity leads to more creativity, better decision-making, and a deeper understanding of customers, all of which contribute to the success and profitability of a company.


In conclusion, embracing diversity and inclusion in the workplace is not just a nice thing to do, but it is essential for the success and growth of any organization. By creating a workforce that is representative of different backgrounds, experiences, and perspectives, you are fostering an environment where innovation can thrive, talent can be attracted and retained, and customers can be better understood and served.

As the world becomes more interconnected and diverse, it is crucial for businesses to adapt and embrace the changes. By doing so, you are not only creating a fair and respectful environment for your employees but also improving your chances of long-term success and profitability. As the business leader Warren Bennis once said, "Leaders should be collaborative, modest, and generous."

Investing in diversity and inclusion is not just the right thing to do, but it is the smart thing to do. Ultimately, it is about recognizing the value that each individual brings to the table and leveraging those unique strengths to drive your organization forward.

So, as you continue your journey in the professional world, remember that diversity and inclusion are not just buzzwords, but they are the cornerstone of a thriving and successful workplace. By embracing diversity and inclusion, you are not only enriching the lives of your employees but also laying the foundation for a more innovative, competitive, and prosperous future for your organization.

1Lisa Quast, Your Career, Your Way! (2017)
2Julie Sweet, CEO of Accenture, 2020
3Yousef Al-Benyan, CEO of SABIC, 2019
4Mellody Hobson, Co-CEO of Ariel Investments, 2018
5Kenji Yoshino, Covering: The Hidden Assault on Our Civil Rights (2006)
6Glassdoor, "Diversity and Inclusion Study," (2020)
7Deloitte, "The Diversity and Inclusion Revolution: Eight Powerful Truths," (2018)
8Mellody Hobson, "Color blind or color brave?" TED2014 talk, March 2014.
9Sara Taylor, Filter Shift (2018)
10McKinsey & Company, "Why Diversity Matters" (2015)
11Julie Sweet, "The Importance of Diversity and Inclusion in the Workplace" (Harvard Business Review, 2019)
12Mellody Hobson, "Diversity and Inclusion" (Ted Talk, 2018)
13Warren Bennis, On Becoming a Leader (2009)